Thank you for visiting and shopping at Verqano LLC! We are committed to providing you with the best experience and ensuring your pet supplies arrive safely and efficiently. This policy outlines our shipping procedures for orders placed on our website, https://verqano.com/.

Shipment Processing Time All orders placed with Verqano LLC are processed within 1-2 business days. Orders are not shipped or delivered on weekends or major US holidays. Please note that during periods of high order volume, such as holidays or sales events, shipment processing may experience slight delays. Should there be a significant delay in the shipment of your order, we will promptly notify you via email at support@verqano.com or by telephone at +14155520233.

Shipping Rates & Delivery Estimates Verqano LLC is pleased to offer free standard shipping on all orders, regardless of value, within the United States.

  • Standard Shipping:
    • Cost: $0 (Free)
    • Estimated Delivery Time: 3-7 business days Delivery estimates are calculated from the time your order is shipped, not from the time it is placed. While we strive to meet these estimates, actual delivery times may vary due to external factors such as weather conditions or carrier delays.

Shipping Restrictions At this time, Verqano LLC ships exclusively to addresses within the United States. We do not offer international shipping. We are also unable to ship to P.O. boxes or APO/FPO addresses.

Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email. This email will include your tracking number(s), allowing you to monitor the progress of your delivery. The tracking number will typically become active and display updated information within 24 hours of shipment.

Damages Verqano LLC is not liable for any products damaged or lost during shipping. If you receive your order and notice that it is damaged, or if your package is lost in transit, please contact the shipment carrier directly to file a claim. We recommend saving all packaging materials and the damaged goods themselves, as these may be required when filing a claim with the carrier.

Contact Us For any questions regarding our Shipping Policy, your order, or assistance with tracking, please do not hesitate to contact our customer service team.

  • Email: support@verqano.com
  • Phone: +14155520233
  • Address: 157 Fillmore St,, San Francisco, CA 94117, United States
  • Customer Service Hours: Monday-Friday, 9 AM – 5 PM EST