Welcome to Verqano LLC! These Terms and Conditions (“Terms”) govern your access to and use of the website https://verqano.com/ (the “Website”), operated by Verqano LLC (“Verqano LLC”, “we”, “us”, or “our”).

By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Website.

1. About Verqano LLC

Verqano LLC specializes in offering high-quality pet supplies, specifically Small Animal Habitats & Cages, to customers within the United States. Our goal is to provide excellent products and customer service.

2. Privacy Policy

Your privacy is very important to us. Please review our Privacy Policy, available on our Website, which explains how we collect, use, and disclose information about you. By using the Website, you agree to the terms of our Privacy Policy.

3. Eligibility and Account

To make a purchase on our Website, you must be at least 18 years old. While you may browse our Website as a guest, creating an account may allow for a more streamlined shopping experience. When you create an account, you agree to provide accurate, current, and complete information and to keep your password secure. You are responsible for all activities that occur under your account.

4. Product Information and Pricing

We strive to ensure that all information about our products, including descriptions, images, and prices, is accurate and up-to-date. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Prices are subject to change without notice. All prices are listed in US Dollars.

5. Order Acceptance and Cancellation

When you place an order, you will receive an email confirming receipt of your order. This email is an acknowledgment that we have received your order, not an acceptance. Order acceptance and the formation of the contract of sale will only occur when the products you ordered have been shipped from our warehouse and you have received a shipping confirmation email. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

6. Payment Information

We accept various payment methods for your convenience, including Afterpay and Klarna. All accepted payment methods will be clearly displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order to that method.

7. Shipping Policy

  • Processing Time: All orders are processed and shipped from our warehouse within 1-2 business days (Monday-Friday, excluding holidays).
  • Domestic Shipping Only: Verqano LLC currently only ships within the United States. We do not offer international shipping.
  • Shipping Method & Time: We offer Standard Shipping, with an estimated delivery time of 3-7 business days after processing.
  • Shipping Cost: We offer free Standard Shipping on all orders.
  • Delivery Address: Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
  • Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the status of your delivery.

8. Returns and Refunds Policy

We want you to be completely satisfied with your purchase from Verqano LLC.

  • Return Window: You may return eligible items within 30 days of the delivery date.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Used items, or items not in their original condition, will not be eligible for a refund.
  • How to Initiate a Return: To initiate a return, please contact our customer service team at support@verqano.com. Please provide your order number and the reason for the return.
  • Return Shipping: Verqano LLC will provide a prepaid return shipping label for eligible returns. You do not need to pay for return shipping.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment processor).
  • Exchanges: If you wish to exchange an item, please initiate a return as described above and place a new order for the desired item.

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Verqano LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Verqano LLC.

10. User Conduct

You agree not to use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

11. Disclaimer of Warranties

The Website and all products are provided on an “as is” and “as available” basis. Verqano LLC makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on this Website. To the full extent permissible by applicable law, Verqano LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

12. Limitation of Liability

Verqano LLC will not be liable for any damages of any kind arising from the use of this Website or from any products purchased from this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

13. Indemnification

You agree to indemnify, defend, and hold harmless Verqano LLC, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Website or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Verqano LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Verqano LLC in asserting any available defenses.

14. Governing Law

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

15. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of the Website, you agree to first attempt to resolve the dispute informally by contacting our customer service at support@verqano.com. If a resolution is not reached within 30 days, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in San Francisco, California, United States.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

18. Contact Information

If you have any questions about these Terms, your order, or anything else, please contact us: